If you have a question or a problem concerning the services of the ZID please don't hesitate to contact the Service Center. Somebody will be there with a good command of the English language.

The Service Center is located at:

1040 Wien, Wiedner Hauptstraße 8-10
"Freihaus", 2nd floor, yellow area, see map
Walk-in hours: Monday to Friday, 8 a.m to 5 p.m.
Tel: (01) 58801-42002
Fax: (01) 58801-42099
E-Mail: office@zid.tuwien.ac.at, help@zid.tuwien.ac.at

Service Ticket System (Online-Queries): https://service.zid.tuwien.ac.at/support/

Responsibilities

• General information about the ZID and its services.
• Assistance with TU-related computer problems for students and staff. First level support.
• Error reports, coordination with the NOC (Network Operation Center).
• Account assignment / password change.
• Telephone exchange, operator assistance and hotline for telecommunication services.
• Administrative office
• Sales of IT manuals (RRZN, in German)

Frequently Asked Questions

• Student Computer Services
• Mailservice: E-Mail-Options
• TU Password
• Software
• System Maintenance

TUNET Status