Service Center

If you have a question or a problem concerning the services of the ZID please don't hesitate to contact the Service Center. Somebody will be there with a good command of the English language.

The Service Center is located at: 

1040 Wien, Wiedner Hauptstraße 8-10
"Freihaus", 2nd floor, yellow area, see map 
Walk-in hours: Monday to Friday, 8 a.m to 5 p.m. 
Tel: (01) 58801-42002 
Fax: (01) 58801-42099 
E-Mail: office@zid.tuwien.ac.at, help@zid.tuwien.ac.at 

Online-Queries:

 https://service.zid.tuwien.ac.at/support/

Student Computer Services and Public Computer Rooms:
Tel: (01) 58801 - 42006
E-Mail: studhelp@zid.tuwien.ac.at

Technical problems with: TUNET, external connections, and network servers:
Tel: (01) 58801 - 42003
E-Mail: trouble@noc.tuwien.ac.at

Troubles with the Mailbox-Service:
E-Mail: mailhelp@zid.tuwien.ac.at

Problems with TUphone:
Hotline: (01) 58801 - 42008
E-Mail: tuphone@zid.tuwien.ac.at

Troubles with the Application Servers:
Operating, Tel: (01) 58801 - 42005
E-Mail: operator@zid.tuwien.ac.at

Request for System Maintenance:
online,
Service Center: (01) 58801 - 42002
E-Mail: pss@zid.tuwien.ac.at

Goodie Domain Service:
E-Mail: gd@tuwien.ac.at

IT-Security:
E-Mail: security@tuwien.ac.at

Feedback TISS Information system:

E-Mail: inside@tiss.tuwien.ac.at
Hotline: 01-58801-42009, Monday to Friday, 8 a.m to 4 p.m.